MAKE INFORMED CHOICES
Responsible gaming
Make your limits a priority at F999
Your finances, wellbeing and family commitments should always come before entertainment. At F999, responsible play starts with knowing the risks, deciding your boundaries in advance and recognising when it is time to stop. Keep track of the time and money you spend, and reach out for support whenever you need it.
What responsible play means
Responsible play starts with recognising that no outcome is guaranteed. Winning before does not mean you will win next time, and losing money does not create a reliable opportunity to recover it.
Keep the time and money you spend on entertainment within boundaries that protect everyday life. Rent, food, education and other financial commitments take priority. If playing prevents you from meeting those responsibilities, stop and review your situation.
When should you seek help?
Trying to recover losses, increasing your stakes or borrowing money to play are warning signs worth taking seriously. Gambling can also harm your finances, relationships and health.
- Increasing stakes or trying to recover lost money.
- Borrowing money to keep playing.
- Hiding what you spend.
- Neglecting work or other responsibilities.
- Staying up late or disrupting your sleep.
- Repeatedly thinking about the next time you will play.
If you notice these changes, take a break, review your transactions and talk to someone you trust. You do not need to wait until losses become substantial before asking for help.
Source: NHS guidance on gambling-related harm.Take a moment to check your habits
Set your boundaries before playing
Budget: Consider only money left after essential expenses. If losing it would mean borrowing or postponing a payment, it is not an appropriate entertainment budget.
Time: Decide when to finish before you begin. Set a reminder and stop at that time, even if you feel like playing one more round.
Loss limit: Decide in advance the maximum loss you can accept. Do not increase the limit during a session or deposit more money to continue after reaching it.
| Boundary | Practical step |
|---|---|
| Spending | Write down a separate budget; do not use money for living costs. |
| Time | Set an end time and plan what you will do afterwards. |
| Losses | Stop when you reach the limit chosen beforehand. |
| Records | Record deposits, withdrawals and total time spent playing. |
Boundaries help only when you follow them. If you repeatedly break your own limits, take a break from playing and seek support.
Taking a break and self-exclusion
Taking a break means spending time away from gambling to reflect on your habits. During that period, you can turn off notifications, avoid content that encourages you to play and plan other activities.
Self-exclusion generally means asking a service to restrict your access under its rules. Confirm the duration, scope and process before making a request.
Ask the F999 support team which options are currently available and how to use them. Do not assume a restriction is active until you receive confirmation. If maintaining a break is difficult, seek additional support.
Protecting people below the age limit
This page sets an age limit of 21+. Do not share your account, password or payment methods with anyone below that age.
On shared devices, sign out after use, avoid saving login details and enable the screen lock. Adults should manage access appropriately instead of relying solely on the age notice. If you discover unauthorised account use, change your password and contact support for guidance.
Finding support when you need it
Start with a conversation with someone you trust. When contacting account support, explain the issue, when it happened and what you would like resolved.
Read the Privacy Policy before sending personal information.Frequently asked questions
Does responsible play prevent financial losses?
No. Setting limits does not change outcomes or guarantee a profit. You can still lose money within your chosen budget.
How should I choose a spending limit?
Consider your financial responsibilities first. There is no single percentage that suits everyone. If you have no spare money you can afford to lose, do not spend money on gambling.
What should I do if I want to chase a loss?
End the session and step away from the screen. Do not make another deposit immediately. Review your spending when you feel calmer and talk to someone you trust.
How is a break different from self-exclusion?
A break is time away that you choose to take. Self-exclusion involves access restrictions under a service’s process; check the applicable conditions.
How can I support someone close to me?
Choose a calm moment to discuss changes you have noticed. Listen without blame and offer to look for suitable support together.
What should I prepare before contacting F999?
Prepare a brief description, the time of the incident and a specific request. Share only necessary information through a verified channel, and keep secret login details private.
Put your personal limits first, starting today
Before taking part at F999, understand the risks and set boundaries for your time and spending. Recognise when you need a break and reach out if you need support.
For adults aged 21 and over only. If controlling your play is difficult, take a break and seek support.