F999 Terms and Conditions — Rules and Responsibilities

This page brings together the main considerations for using F999 information, personal accounts and related features. If an individual game, transaction or offer has additional conditions, read those conditions before making a decision.

Do not proceed on an assumption when a condition is unclear. Ask for a written explanation and keep a copy or dated record of the terms you reviewed. If you disagree with a condition, stop before completing the relevant action.

Read about the use of personal information

Use accurate, current information for your own account. Misrepresenting your identity, contact details or authority to use a service under another person’s identity is not acceptable.

• Keep passwords, OTPs and recovery codes private. Do not share them with anyone claiming to provide support.
• Do not use, sell, transfer or access another person’s account without authorisation.
• Follow the published account and eligibility limits. Do not open additional accounts to evade restrictions.
• Use verified support channels to correct information or report suspicious logins.
• When verification is requested, confirm its source and purpose, then supply only necessary documents through a secure channel.

Sign out after using a shared device. Record the time, relevant messages and reference numbers for unauthorised activity, and pause sensitive actions until the security issue is resolved.

The content of this F999 website is intended for readers aged 21 or over. Do not allow minors to use an account or register on their behalf.

• Do not use another person’s documents to conceal your age or identity.
• Do not open a new account to evade self-exclusion or an access restriction.
• Do not attempt to bypass location or eligibility restrictions.

Before age or identity verification, find out which documents are necessary, how to submit them and what data-retention policy applies.

Before transferring funds, check the currency, amount, available methods and conditions shown on the payment page. Look for ৳ or BDT; a company name or logo alone does not establish that its payment method is available.

On a small screen, scroll the table sideways to read the other columns.

• Use only your own authorised payment details and keep them consistent with the account information.
• Keep transaction references, times and receipts. Do not expose personal information publicly.
• If the status is unclear, check the history and support response before submitting the same request repeatedly.
• Confirm whether verification or offer conditions apply to a withdrawal.

Read the individual conditions before accepting an offer. Eligibility, expiry and usage limits may apply alongside the promotional headline or image. Receiving an offer or seeing a bonus does not mean the amount can be withdrawn directly.

• Check who qualifies, the expiry date and the currency in which the offer applies.
• If turnover is required, understand the calculation, eligible games and qualifying wagers.
• Read maximum-stake limits, excluded games and withdrawal conditions separately.
• Check whether offers can be combined and what happens if an offer is cancelled.
• Do not seek benefits through false identity, multiple accounts or coordinated misuse.

Read more about offers

Read the rules for the selected event or game first. Understand the odds, market name, round status and settlement method together before making a decision.

• Before confirming, check the selected event, amount and displayed potential return.
• Read the market conditions for cancelled, postponed or unfinished events.
• Do not assume that cashout or amendment features will always be available.
• After a connection interruption, check the previous request before trying again.
• Report screen errors, incorrect amounts or result discrepancies with the round reference.
• Past wins, losses or RTP cannot establish a guaranteed outcome for the next round.

Verifiable records matter in a dispute. Ask for an explanation of an error or settlement, and do not treat an assumption as the final outcome before the review is complete.

Respect other people’s security, information and rights when using a service. The following conduct conflicts with the acceptable-use principles in this draft.

• Identity fraud, stolen payment details or false documents.
• Concealing unlawful sources of funds or facilitating unauthorised transactions.
• Collusion, event manipulation or misuse of confidential information to influence results.
• Using unauthorised bots, scripts or other technology to bypass service rules.
• Accessing other accounts, sending malicious code or disrupting a service.
• Harassment, threats or disclosure of another person’s private information.

Contact verified support to request closure, take a break or report suspicious activity. State the type of request clearly and keep its reference.

• Understand the difference between a temporary break, a security restriction and permanent closure.
• Request a written explanation of pending transactions, personal funds and bonus status.
• If you dispute a restriction, request a review with a description of events and supporting records.
• Do not assume that closure immediately deletes all information. Read the applicable retention policy.

This draft does not itself authorise forfeiture, promise a refund or announce account closure without review. Confirmed policies and applicable obligations must be considered in those cases.

Do not use betting as an income plan or a solution to financial difficulties. Losses are possible. Prioritise everyday needs, time and personal responsibilities.

• Do not use essential funds or borrowed money for play.
• Set time and spending limits in advance, and stop when you reach them.
• Do not increase stakes or continue playing to recover losses.
• If you need a break or self-exclusion, obtain confirmed information about the available process.
• If control becomes difficult, speak with someone you trust and seek suitable support.

Read about limits, breaks and support

Effective terms should identify their version date, the responsible service provider and how significant changes will be communicated. The date on this page records preparation of the draft, not the start of an effective agreement.

For a complaint, include the time, relevant transaction or round reference, a concise description of the issue and the resolution requested. Do not send passwords, OTPs or unnecessary identity-document copies.

• Keep copies of the initial contact and subsequent replies.
• If a response is unclear, ask for an explanation and the next review step.
• Any inconsistency between the Bengali and English text must be resolved in the final version.
• The provider’s legal identity, applicable jurisdiction and formal dispute route must be verified and added to the final document.

For questions, contact: [email protected]